منتجات الطبيعة

Are the product photos real?

We guarantee that all images of our products are real and conform to the product level, and that unrealistic images are not used

What is your method of storing dates?

The dates are stored in refrigerators of the Shefa Oasis Foundation, with a freezing degree that preserves the quality of the dates from the time they leave the farm until they reach you.

- What is the delivery time for the order?

Inside Madinah one to two days

Outside Madinah 3 days to 7 days

- What is the method of delivering the order to customers outside Madinah?

We currently deal in shipping outside Madinah with Fastlo and Aramex, the shipment takes 48 hours to reach the company’s branch in the customer’s city, and the company communicates with the customer before the shipment arrives to choose the nearest branch to him to receive the shipment, and the shipment is not delivered to the customer’s home unless he requests that ,

Are dates affected by shipping?

The shipment does not take more than 48 hours after its delivery to the shipping company to reach the customer’s city, so it is not affected by the shipping period, provided that the customer receives it directly at the time of its arrival

What are the payment methods available in the store?

For Madinah customers, payment is available upon receipt and bank transfer

For customers outside Madinah, bank transfer and payment by mada card and credit card are available

After the order arrived, we were surprised that the products were not good or did not match the description. What should we do?

Upon arrival of the representative, you must carefully examine the product and ensure its quality before paying for it, as we do not have a return policy for purchases.

How much are the delivery and shipping charges?

Delivery fee within Medina is only 20 riyals

Shipping fees outside Madinah are 30 riyals for the first 15 kilos, and each additional kilo is calculated by two riyals